Next Level Fleet Management

Digital Customer Portals for the KION Group

A young man with dark hair sits in front of a computer and looks at the monitor. It shows the homepage of the customer portal for the STILL brand. The man is in an office, through the window of which you can see into a large warehouse.

Two modern customer portals have been developed for the KION Group that redefinde fleet management for its Linde Material Handling and STILL brands. Users now have a new user-friendly platform at their disposal.

Both solutions bundle all fleet management functions and thus offer more convenience, greater security and transparency – as well as noticeable time savings and increased efficiency in day-to-day operations.

  • 8+

    developed functional models

  • 2+ Jahre

    continuous project work

  • 150+

    interdisciplinary project partners

Both solutions bundle all fleet management functions and thus offer more convenience, greater security and transparency – as well as noticeable time savings and increased efficiency in day-to-day operations.

  • 8+

    developed functional models

  • 2+ Jahre

    continuous project work

  • 150+

    interdisciplinary project partners

  • Two monitors stand next to each other. The left-hand monitor shows the start page of the customer portal for STILL. The right-hand monitor shows the start page of the customer portal for Linde Material Handling.
  • The image shows an overview of various user interfaces of the customer portal for Linde Material Handling. In focus is the UI for the Access Control module.
  • In the center of the picture is a monitor showing the user interface design for the Fleet Analysis module.

Fleet Management in Transition

The demands on modern fleet management are constantly increasing: decentralized locations, a heterogeneous vehicle fleet, changing drivers, rising energy costs and new legal requirements call for a centralized, digital solution. For companies in logistics, production and warehousing, this means maximum control with minimum effort – and above all, no downtime.

Two platforms, one goal:
Efficiency and Transparency

In close cooperation with UXMA, two powerful customer portals were created for the Linde Material Handling and STILL brands. Both systems combine all fleet management functions in one place – user-friendly, clearly structured and future-proof.

One Platform for Everything
All modules bundled together: Access control, maintenance overview, accident analysis, energy consumption - in one system.

Maximum Cost Transparency
AI-supported analyses provide potential savings at the touch of a button.

More Security & Control
Access rights, usage data, maintenance intervals – everything can be viewed and controlled centrally.

Efficient Energy Management
Intelligent control of charging processes and energy consumption enables significant cost reductions.

One Platform for Everything
All modules bundled together: Access control, maintenance overview, accident analysis, energy consumption - in one system.

Maximum Cost Transparency
AI-supported analyses provide potential savings at the touch of a button.

More Security & Control
Access rights, usage data, maintenance intervals – everything can be viewed and controlled centrally.

Efficient Energy Management
Intelligent control of charging processes and energy consumption enables significant cost reductions.

An elderly man sits in front of a monitor and looks at the start page of the customer portal for Linde Material Handling. He is in a large warehouse and is surrounded by pallets full of parcels. Two forklift trucks can also be seen.

SAFe Process with an interdisciplinary Team

The project is embedded in a scalable agile framework process (SAFe), in which UXMA works together with other partners and experts from the digital agency Ergosign, as well as numerous internal stakeholders of the KION Group. The size of the team – now over 150 people – requires a high degree of coordination, but also creates synergies and an intensive transfer of knowledge.

Two monitors provide an insight into the Connected Charger module. You can see some diagrams.
The Fleet Analysis module is shown on the screen of a laptop. A table and a diagram explaining the operating hours of the vehicles can be seen.

Research as the Basis for each Module

The focus on users was a central component of the project strategy right from the start. Multilingual interviews, repeated test cycles and detailed evaluations formed the basis for the development of the individual modules – including access control, reporting tools and the energy dashboard.

Thanks to extensive prototyping, the ideas were validated early on and developed further in a targeted manner. The positive feedback from user interviews confirms the chosen direction - in future, integrated satisfaction surveys will ensure even closer feedback.

The picture shows various warehouses at night. Numerous trucks can be seen in front of them. The illuminated headlights and tail lights of vehicles can be seen on the roads connecting the halls.
With its solutions, the KION Group improves the flow of materials and information in production plants, warehouses and distribution centers in more than 100 countries. (Image: Linde Material Handling)

Future-proof through AI and Sustainability

Due to the different technical contexts and the diverse needs of the user groups, a one-fits-all solution was not expedient. As a sustainable company, KION meets this challenge with the consistent use of forward-looking technologies such as artificial intelligence. This approach can be seen in the jointly developed Leasing Fit Analyzer and Energy Management modules, which enable data-based and resource-saving decisions.

In a co-creation process spanning two years, a solution was developed in close coordination with software and data engineering as well as through regular user interviews, focus groups and tests to meet the diverse requirements of all customer groups. The project is by no means finished – new modules, functions and optimizations are already being implemented. Technological innovation and sustainability remain central guidelines for joint further development.

Overview of a selection of the component library, such as colors, font sizes, buttons, switches and chips.
The “Parcel” design system, which was also co-developed by UXMA, serves as the basis for the design of the two customer portals.

Daniel Schaber Senior Communication Designer and UXMA Project Manager for this Project

  • 8+

    developed functional models

  • 2+ Jahre

    continuous project work

  • 150+

    interdisciplinary project partners

Cases

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